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Topic: How to register at BSNL portal  (Read 99541 times)

Offline Wizard

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This portal is for new users from South India who are using BSNL services like land line or broadband. Though a few old users are shifted to this portal, some are retained in (especially old users from Kerala and Tamilnadu). The main uses are

1. Find your BSNL land line call details

2. BSNL Broadband usage details

To register, go to the following link

Please note that the site is accessible through Microsoft Internet Explorer only.

Also, the session expires in 2-3 minutes. Better get all details ready and enter them as fast as you can. It is certainly a bit annoying and those who don't know may end up assuming that something is wrong with the portal.

Now you can click on the link reading " User Registration(for Existing BSNL Customers) "

The following details are mandatory for the registration

1.  Customer Id / Unique Id

You can find this on your BSNL bill (check screen shot below) or you can simply check with your local exchange.

2. User Id

You can choose an ID or your choice. But BSNL provides certain instruction (mandatory) on the format.

a. The User ID should be within the 5 - 30 characters,

b. Use of special characters is restricted to dot(.), underscore(_),hyphen(-),at(@)

c. You can only use an ID that is not already in use. In case you choose an existing ID, you will be prompted to change it.

3. Password

You can choose any password of your choice which has minimum 8 characters and has at least one alphabet and one digit.

4. Verify Password

Repeat what you have entered in the password field.

5. Challenge Question

In case you loose password, this question will be asked to you. You can choose any question of your choice.

6. Answer to Challenge Question

Here you can set your answer to the challenge question. Please note that if you provide an answer other than that is set here, your password reset request may not be processed.

7. Email

You can use any email ID which is convenient for you.

8. Do you have Broadband

If you have BSNL broadband, select " Y " if not, select " N ".

9. BB User Id

You need to provide this if you have selected " Y " in " Do  you have Broadband " option. It is the connection user name provided to you at the time of broadband connection. If you are in PPPoE mode (Always ON), you can find this value by editing the 0/35 entry in modem or in dialer if you use dialer (Bridge) mode.

Simply click " Next " to complete registration.

If you have an active broadband account and you have entered the BB User Id correctly, you can log in using your chosen ID and password. If you are a land line customer without a broadband, you need to wait till a customer service representative contact you (normally by phone).

If you want to change your plan, better try the link below (plan change happens in less than 2 days)

How to apply plan change online ?

Hope this helped. Please share using the Facebook " Like ", Twitter and Google + buttons below. Thanks :)
« Last Edit: September 23, 2011, 11:25:58 PM by Wizard »

Offline kkdeep

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I cannot find the Customer Id on my bill. I have the Consumer number only. I am from Bangalore and 3 year old customer. Are Banaglore users allowed on this portal?


Offline essbebe

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Probably  your  broadband usage site  is as given above.
3years back you should have got a 14 digit PortalID and PW as password.
If not ask BB section of your Exchange.
Assuming your ID is   abcd @
When you log in ,
 if  not allowed, you will get a list of selfcare sites.
Then register there.  yours probably sdc.
some 10 digit or 11 digit number is your consumer number.
« Last Edit: September 30, 2011, 07:18:26 PM by essbebe »


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